Keep your subscribers connected and happy

Customer service in telecoms handles more volume per subscriber than any other industry, and most of it concentrates on the same handful of moments: a number transfer that stalls, an eSIM that won't activate, a bill that doesn't add up, an outage that affects one postcode. AI has been deployed across telecoms customer service at scale — named programmes handling millions of interactions a month, with reported resolution rates in the high sixties on the standard categories. The next layer of conversation — the ones where the subscriber wants the carrier to actually do something — has been harder to automate because every action requires reaching the billing system, the network operations layer, the provisioning store, and sometimes the retention catalogue, in one turn.

oHallo is built to run that work. The platform reads your billing and network systems, your provisioning layer, and your service catalogue together — and the reply that lands names the actual cause, triggers the corrective action, and quotes the right next step. Every action is validated against your billing rules and retention policies before it goes out, and the audit trail behind every conversation is available to your regulator if they ask.