Resolve customer queries while your team builds

Customer service in industrial manufacturing depends on knowing exactly which product the customer owns. A spare-part enquiry references a serial number that maps to a generation of equipment, a bill of materials, and possibly a part that has been superseded. A warranty claim depends on the install date, the contract tier, and the authorised service-partner network. A quote for a configured order needs engineering rules from the configure-price-quote engine, not just a list price. AI has been deployed widely in customer service operations across industries, and the published manufacturing case studies show meaningful resolution on the questions that can be answered from a knowledge base. The work behind the answer — looking up the install base, validating the warranty status, scheduling the engineer, configuring the quote — is where most of those deployments stop.

oHallo is built to do that work. The platform reads your install base, your service contracts, your parts catalogue, and your dispatch system together — and the reply that lands names the serial, the warranty status, the part number, the engineer, and the time slot. Every action is validated against your service rules and discount policies before it goes out, and the audit trail behind every reply is what your warranty and contract teams need.