Shipment queries resolved around the clock

Logistics customer service still operates from email. Pickup confirmations, rate requests, tracking enquiries, customs documentation, load tenders — they all flow through threads that never quite catch up, with reply times often eight to twelve hours when customers expect under an hour. AI has been deployed widely across logistics in the back office — appointment scheduling, driver follow-up, warehouse coordination — but most customer-facing surfaces are still tracking chatbots that can read where a shipment is without doing anything about where it's going next. Most carrier and customs systems expose rich read endpoints and thin write endpoints, which is what makes the chatbot-to-action gap so persistent.

oHallo is built to run that work. The platform reads your transport management, your carrier feeds, and your customs broker portals together — and the reply that lands resolves the question and triggers the action, whether that's a delivery reschedule, a proof-of-delivery retrieval, a carrier-exception explanation, or a customs status clarification. Every action is validated against your delivery policies and customer SLA tier before it goes out, and the audit trail behind every conversation is available to your operations team in real time.