Voice
Calls resolved autonomously in 23 European languages
answers in the language you set for that market, works in your CRM, ERP and order management while the caller is on the line, and warm-transfers to your team when a person is needed.
Inbound call
Hear the call and watch what happens in your systems
Pick up an inbound call. Listen to the conversation in your customer's own language. Watch reason, verify identity, and call your business systems as the conversation unfolds.
Incoming voice call
Mona Andersen
+45 28 ●● ●● ●●
Turn on your speaker and click the blue button to answer
Coverage
A local phone line in every market you serve
oHallo voice runs end to end in 22 official EU languages plus Norwegian, with phone numbers delivered across the EU and the UK. You set the language on each line, so every market you serve can be answered in its own.
Spoken in
23 languages
How oHallo answers
One voice handles the call from greeting to resolution
The same voice stays with the caller for the whole call. There is no menu to navigate and no transfer between systems. When it needs to look something up it says so, goes and does it, then talks the caller through what it found.
Concurrent calls
Fifty callers at nine in the morning are fifty conversations, each starting the moment it arrives.
Say it in your own words
Callers describe what they need however they say it, with no menu to work through.
24/7 coverage
Inside hours, outside hours, weekends and public holidays. Where you set opening hours, callers outside them are told so and a follow-up is booked.
How it works
The resolution process
Call answered
Picked up on arrival and matched to the caller's record in your CRM
Caller verified
Where the request needs it, through a national eID, questions drawn from your own records, or a one-time link to the address on the record
Specialist work dispatched
The voice says it is looking, sends the request to your systems and stays with the caller while it runs
Knowledge and policies checked
Your knowledge base and your policies decide what the answer may contain
Business systems queried
Live data read from your connected ERP, CRM and other systems
Resolved and recorded
The caller hears the outcome, and the transcript and the decision record are saved
One conversation
Your customer never starts again
Email, voice, chat, WhatsApp, SMS and the widgets on your own pages all write to one record per customer. The agents carry the same history, see the same systems and follow the same rules, so by the time the call arrives everything that came before is already in the conversation.
One customer, one record, and nobody asked to repeat themselves.
Identity verification
Your customer verifies with an identity already in hand
The caller stays on the line. oHallo puts the request into the caller's own MitID or BankID app, and once it is approved the call carries on with that customer verified to the level the request needs. Nothing is read aloud and no number is typed, because the identifier is read from your own customer record.
Verify with
Available in every market
Where a national scheme is not the right fit, or the market does not have one, questions drawn from your own records and a one-time link to the address on the record do the same job.
The bar is set by you and held by oHallo
You decide how much certainty each action requires, on each system you connect. A request waits until the customer has proved enough for it, on every channel alike.
Handoff
A warm transfer with the full context already on screen
Some calls reach a point where a human needs to take over. oHallo knows when to escalate. When the call reaches your team, they see the full conversation, the customer's account, the business systems oHallo touched, and the reason for escalation. The caller is on the line. Your team picks up with everything they need already on the screen.
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Hear a call answered and resolved
Book a demo and listen to a call from the first ring to the resolution.