Handle 5x the volume without 5x the headcount

A distributor's customer service desk has to answer three questions whose answers are never simple: is it in stock, what does it cost for me, and when can you get it here. Stock means stock across the warehouse network, with backorder offsets and substitution rules. Cost depends on the customer's contract tier, account-specific discounts, and the volume on this particular order. Delivery depends on the freight rater, the customer's credit standing, and the cut-off windows at the destination. AI has been deployed across customer service operations more slowly in distribution than in retail, but the trade press is moving in the same direction — chatbots that can confirm 'yes, we carry that item', where the quote, the credit check, and the delivery commitment still need a sales rep or an inside-sales coordinator to put together.

oHallo is built to do that work. The platform reads your inventory across the network, applies your customer-specific pricing, checks credit and freight, and replies with a complete quote — one your team would have been willing to send out manually. Every quote is validated against your discount-floor and credit-limit policies before it goes out, and the audit trail behind every conversation is available to your sales operations the moment they need it.